FAQs
General Sourcing Questions
What types of products can you source?
We specialize in furniture, indoor playground equipment, restaurant buildout materials, and building materials, but we can source almost anything.
Can you verify the reliability of suppliers?
Yes, we conduct factory audits, business license checks, and due diligence to ensure suppliers meet quality and compliance standards.
What if I already have a supplier?
We can negotiate better pricing, verify quality, and handle logistics to save you money. Manufacturers often upcharge 30-50% on overseas orders.
Pricing & Membership Questions
What’s the difference between pay-per-quote and membership plans?
Pay-per-quote ($99) is ideal for one-time requests. Memberships provide ongoing support, with unlimited quotes and dedicated purchasing managers.
How does the service charge work?
We charge 8-12% based on your order volume, covering supplier negotiations, quality control, and logistics support.
Do I need a membership to place an order?
No, but a membership provides more benefits like supplier verification and travel support.
Logistics & Shipping Questions
Can you handle shipping and customs clearance?
Yes! We manage freight, customs, and last-mile delivery, ensuring a smooth import process.
How long does shipping take?
Typically 30-45 days for sea freight, but it depends on the destination and shipping method.
Quality & Inspection Questions
Do you inspect products before shipping?
Yes, we offer factory inspections and quality control checks to ensure your products meet your specifications.
What happens if the products don’t meet my requirements?
We mediate with the supplier for replacements or refunds and ensure future quality improvements.
